Frequently Asked Questions
Everything you need to know about your custom plush keepsakes.
How long does it take to receive my custom Cuddle Clone?
Since each product is handcrafted to match your pet's unique features, standard production and shipping typically take 8 to 12 weeks. We also offer rush options if you need your clone sooner.
What photos should I provide for the best results?
For the highest level of accuracy, please provide clear, high-resolution photos of your pet from the front, both sides, back, and chest. Natural lighting works best to capture true fur colors.
Can I track my order status?
Yes! Once your order is placed, you will receive a confirmation email. You can track the progress of your custom creation through our 'Order Status' page using your order number and email address.
What is your return policy for custom products?
We offer a 100% Satisfaction Guarantee. If you are not happy with your Cuddle Clone, you can return it within 30 days of receipt for a full refund of the product price.
Do you ship internationally?
Yes, we ship our custom plushies and accessories to pet lovers all over the world. Shipping costs and delivery times vary depending on your specific location.
Can you create clones of pets other than dogs and cats?
Absolutely! We can create custom plush versions of almost any animal, including rabbits, horses, guinea pigs, birds, and even reptiles.